Getting Acquainted with the Network Map

The ARM's Network Map page provides an uncluttered, operator-friendly summary of the entire IP telephony network. By default, the page displays all VoIP entities managed in the telephony network. In the page, you can view node information and perform network map actions. The page shows the four main network entities that comprise the network topology (see here for an explanation of each):

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Node

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VoIP Peer

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Peer Connection

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Connection

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To open the Network Map page:

In the Dashboard, click Discover more, or navigate to Network > Map; by default, the Network Map page displays all VoIP entities managed in the network.

Use the following legend as a reference to the preceding figure.

Network Map page

GUI Area

Description

Click to select an action:

Click to select a Layer by which to filter the Network Map page:

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topology

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quality

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quota

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CAC

Toolbar

Toolbar icons let you navigate to the following ARM pages:
DASHBOARD, NETWORK, ROUTING, USERS, ALARMS, STATISTICS, CALLS and SETTINGS.

Located in the uppermost right corner of the page on the toolbar.

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View the name of the operator currently logged in and their Security Level defined in a Security Policy

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Change Password: Operators who were defined in the ARM can change password. If Operator / Local is indicated as in the preceding figure, the logged-in operator can change their own password. If you logged in externally via LDAP or Azure, for example, you cannot change password.

The ‘Update Operator Password’ screen then opens:

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Lock (Terminates user's ARM GUI session)

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Save Configuration: The ARM_Configuration.zip file (ARM database) is saved locally in the client’s 'Downloads' directory. You can send it to AudioCodes for troubleshooting. In parallel, basic ARM backup is performed and the backup file is stored in the configurator’s /home/backup directory. You can use it to restore the configuration on the same machine using standard ARM restore procedure.

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Logout

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About: Displays the ARM version

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Countdown: Displays how much time remains before the session terminates

Saves entities' positions in the Network Map after they're moved.

Map settings (opens the Map Settings pop-up menu):

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For more information about Hide edges on drag, see Repositioning Elements in the Network Map Page

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Select Animate path drawing for animated visualizations of Test Route and Top Route actions.

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Select Limit labels length to limit the lengths of the labels of the displayed Nodes and VoIP Peers to a predefined number of characters, useful with large networks and long Node and / or VoIP Peer names which clutter the Network Map. If selected, the parameter ‘Max label length’ is displayed in which the maximum number of characters allowed is defined.

Center map; centers the Network Map in the middle of the page.

Enables you to locate specific information in the Network Map page, Routing page, Users page, Alarms page and Settings pages.

Click Advanced Search.

Define search parameters: Name and/or Administrative State and/or Operative State. At least one item must be selected.

You can also search for a Node by the Node’s IP address, not only by the Node’s name, which is an useful functionality in very large deployments with high numbers of Nodes.

Click the 'Elements' drop-down and optionally filter for these:

Main Screen

The Network page displays a Map view of network entities.

Summary Panes

The Network Map page displays these summary panes:

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Network Summary

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Nodes (Available, Unavailable, Locked)

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Peer Connections (Available, Unavailable, Locked)

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Connections (Available, Unavailable)

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General Statistics

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Routing Attempts per 5 Minutes

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Unsuccessful Routes per 5 Minutes

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Unsuccessful Routes (Alternative Attempts / Destinations Not Routable)

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Calls per 5 Minutes (Destination Calls / Transient Calls)

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Top 5 Routes (with animation)

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Test Route

Use the following table as reference to each of the network entities that comprise the network topology.

Network Entities

Network Entity	Explanation
Node	Indicates an AudioCodes SBC communicating with the ARM. It's part of the ARM network topology. Blue = operative state available/logging in Red = operative state unavailable/unrouteable Orange = operative state logged out Strikethrough = locked No strikethrough = unlocked
	Indicates an AudioCodes gateway communicating with the ARM. It's part of the ARM network topology. Blue = operative state available Red = operative state unavailable INVALID CONFIGURATION Orange = operative state logged out Strikethrough = locked No strikethrough = unlocked
	Indicates a hybrid AudioCodes device (AudioCodes' Gateway and SBC in one). Blue = operative state available Red = operative state unavailable INVALID CONFIGURATION Orange = operative state logged out Strikethrough = locked No strikethrough = unlocked
	Indicates a third-party, non-AudioCodes device (such as Teams) communicating with the ARM. It's part of the ARM network topology.
VoIP Peer	Indicates a non-AudioCodes device or entity that is also part of the ARM network topology: Teams, PBXs, SIP trunks, other vendors' SBCs / gateways. These devices participate in processing ARM network calls and are connected to Nodes by 'Peer Connections'. The ARM operator can configure one of six VoIP Peer types.
		Teams
		SIP trunk
		PSTN
		IP phones
		IP PBX
		Legacy PBX
Connection	Indicated by a blue line (available) or a red line (unavailable). Joins two Nodes. Calls can be routed between two Nodes only if there is a Connection between them. Defined by adding an IP Group (at Node level). From AudioCodes' gateway/SBC perspective, a ‘Connection’ is an 'IP Group'. Connections between Nodes are added by the ARM operator.
Peer Connection	Indicated by a black line between a Node and a VoIP Peer. Represents a group of routing destinations/sources (connections to a VoIP Peer), ‘last mile’ connectivity. From AudioCodes' gateway/SBC perspective, a Peer Connection is a ‘PSTN Trunk Group’ or ‘IP Group’. Red line = administrative state is unlocked / operative state is unavailable (no connection between the AudioCodes device and the remote device) / predeleted (IP Group was deleted from the device) Black line through a red sphere = unavailable and locked Black line through a black sphere = available but locked Operators can lock / unlock a Peer Connection as well as select a directional based lock / unlock which allows for example stopping only traffic towards a specific VoIP Peer (for example, a specific IVR) while calls coming from this VoIP Peer will still be routed to their destination. The feature can be used to perform a graceful stoppage of traffic for maintenance reasons (for example). The feature is essential for IVR VoIP Peers when there are always calls in a queue that are not yet connected to an agent. From the IVR’s perspective, the connection to the agent is outbound calls; without the uni-directional lock feature, calls fail. The Map page and Peer Connections page indicate a Peer Connection's directional lock.